Frequently Asked Questions
Everything you need to know about our premium home and stationery collections.
What materials are used in Semikolon products?
We pride ourselves on using high-quality, sustainable materials, including premium linen fabrics, acid-free paper, and durable bookbinding board to ensure your memories are preserved for a lifetime.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy for home decor items?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or embossed products are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your paper products fountain pen friendly?
Yes, our notebooks and photo albums feature high-grammage, cream-colored paper specifically designed to prevent ink feathering and bleed-through, making them ideal for fountain pens.